IT OUTSOURCING IT SUPPORT 11x5 | 24x7
<mark>Business continuity is the most important thing</mark>
Having specialized IT support in your network minimizes downtime in your business.
NETWORKING | CYBERSECURITY | COLLABORATION
IT CONSULTING
Solutel, telecommunications company and technology integrator, with over 25 years of experience designing, implementing and supporting complete technology solutions that add value to the business of our customers.
IT SUPPORT
Faced with the growing expansion of virtualization and migration to the cloud and due to the high level of knowledge and specialization required in the IT world, having an outsourced IT support service has become a necessity for the IT departments of companies.
OUR EXPERIENCE IN IT SUPPORT
Proximity and personalized service
We provide technology services specialized in corporate networks, cybersecurity, cloud PBX, contact center, remote IT support and IT outsourcing.
Solutel’s IT support team is made up of qualified professionals, specialized in the needs of companies, who will act as an external technology department, without fixed costs of personnel or structure, but with the benefits of IMMEDIATE TECHNICAL ASSISTANCE.
IT Outsourcing Services, technical support 24×7 | 11×5 specialized personnel in networks, communications, cybersecurity…
TECHNOLOGY AND CYBERSECURITY EXPERTS
On-Site technicians, remote support 24x7 | 11x5, migrations, cybersecurity solutions, secure communications auditing, cloud PBX, wifi, videoconferencing, network electronics...
TECHNOLOGY EXPERTS
Advantages of IT Outsourcing
Outsourcing the IT department, either on an ongoing basis or for specific projects that require greater dedication, has a number of advantages:
Highly qualified experts
Outsourcing part of the management of the technological and human infrastructure of your organization to an expert technology team that provides immediate solutions and services allows your company to focus on its core business. It puts highly qualified personnel within your reach without the need to select, train or hire.
Cost savings
It is possible to anticipate, to a large extent, all IT-related expenses and avoid unexpected costs. By not performing these processes in-house, your costs go from fixed to variable, and you only pay for what you use.
Reducing cybersecurity risks
Proactive support, we constantly monitor your systems to detect possible attacks and resolve them remotely.
Focus on core business
You will spend less time trying to solve technical problems and more time focusing on developing your core business.
Technological innovation
Your company will have access to the latest technologies and will be prepared to easily cope with new technological changes that may occur.
Strengthening competitiveness and productivity
Outsourcing your IT needs will give you access tohighly qualified and experienced professionals, so your service will significantly improve and productivity will increase.
REMOTE ASSISTANCE AND MONITORING
IT Support Service 11x5 | 24x7
This service is based on a set of technical and human resources that allow remote and specialized assistance and monitoring of IP unified networks with centralized telephone support, immediate and individualized attention by specialized technicians, thus providing your company with a technological partner for the achievement of strategic objectives.
Remote management
Through an access from Solutel and the servers or terminals of our clients, you can manage all the contracted services.
Monitoring
Real-time monitoring to control the status of the customer’s network and store the results for analysis.
24x7 Service
Service available 365 days a year whenever customers require it.
Alerts
We use them to report non-optimized network conditions, high temperature, electrical faults and general network problems.
Qualified technicians
Certified by major manufacturers and in continuous training.
Mª Cruz Alcocer presents in detail the different levels of SOLUTEL’s support services for CISCO | MERAKI networks.
IT SUPPORT
SUPPORT LEVELS
The support services offered by Solutel are customizable based on the specific needs of each customer, and thus adapt the IT support service.
- Basic Reactive service upon customer request.
- Advanced Proactive service without customer intervention
- Customized Requests that are not covered by the advanced mode
SOLUTEL COMMITMENT
We bring technological strategies to your business
With Solutel’s services you will receive quick attention to your incident, as well as a diagnosis and resolution to the problems that may arise in the technological field.
Solutel helps its customers to manage their own technological resources and improve their network structure. The consulting service is performed by experts in network analysis in order to solve possible problems in the network infrastructure quickly and safely.
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